Frequently Asked Questions

FAQ 4

  • Where are you based?

    Shakuro’s main office is located in Bellevue, Washington, USA, but our main design and development force is distributed across Russia, Ukraine, and other countries of the region. This way, we are able to charge less and provide our clients with a great cost-effective ratio while keeping the quality. World-class expertise plus lower prices.

  • How do you handle differences in time zones?
    We have worked with clients from all over the world for nearly 15 years and have immense experience of doing it properly. Before starting with a project, we will establish time zone rules, set dates and times using your local time, and use it as the standard for all subsequent communications. Our dedicated staff is ready to work around the business hours of a client no matter their location, available via telephone, email, and various messengers.

  • What’s your experience on the market and what do you specialize in?
    Overall, we have completed over 500 web and mobile projects since our inception in 2006 and have what it takes to spark up a product for any industry.
    On our way to becoming the software development agency we are today, we were fortunate to have successful partnerships with such companies as Universal Music Group, Metro, CGMA, Proko, and others.
    We work with most industries and love helping businesses become relevant whatever their sector or sub-sector is. Our clients benefit directly from the fact that we have experience in a wide variety of markets including E-Commerce, Digital Art Communities, Sports, Finance, Social Media, Healthcare, Education, Smart Home, and IoT.
    This is only a small selection of the industries served. If you want to know whether your industry is a good fit, reach out today and we’ll be happy to develop a customized approach for your project.

  • Can you show me some examples of your previous work?
    Sure, take a look at some of the design and development cases in our company’s portfolio. We also have a Dribbble page where you can find numerous eye-catching shots of projects and concepts that showcase our UI/UX design capabilities. And we have pages dedicated to graphic showcase and branding and identity design portfolio and strategy.
    We are ready to provide you with extra examples of our previous works. That way, it would be easier for you to assess our capabilities and safer to put your trust in a design and development agency that knows what it’s doing.

  • Do you have any references I can check?
    Word of mouth is always an excellent way to find people and companies who could benefit your business and it’s one of our major customer channels. It’s also true that picking a highly recommended partner somebody already worked with and can vouch for is a safer option. We have client reviews that you can check to better understand our strong and weak points on our Testimonials page and on Clutch.

  • What type of companies does Shakuro usually work with?
    Shakuro digital agency works with companies of all types and sizes, including established businesses that would like to refresh their overall look and feel and strengthen their online presence, companies that are over-stretching themselves and need to scale, and innovative startups that want to gain awareness and reach.
    But no matter the size and budget, we treat all clients the same, using our problem-solving mindset to help them with successful digital transformation and connecting them with their customers, fulfilling their business needs.

  • Do you work with startups?
    Yes, we work with companies of all sizes, startups included. In fact, our design and development agency is very open to growing businesses. We have a lot of experience and practical knowledge in addressing their pain points and know the realities of a founder’s life.
    We love supporting innovations and the entrepreneurial spirit helping startups that last, gain traction and realize that coveted investment funding. We can help you communicate your product value in an engaging and approachable way.

  • Where are your clients mostly from?
    The majority of our clients come from the USA, Canada, Western Europe, Israel, Australia, New Zealand, and the Middle East.
    That said, we consider ourselves an international web and app development company open to clients from any other country. For example, at the moment we are expanding our reach and enhancing our value, and getting new clients from Asian countries.

  • Why should I go with your company?
    It might be tough to choose a partner when there are so many capable and talented people and companies out there ready to provide their development and design services.
    When gathering the client feedback though, we see that our clients choose us because of our ability to provide cost-effective solutions by solving the right problems, experience on the market, customer service, positive reviews, and convincing examples of previous works.
    After the job’s done, they note our organizational and communicative skills, professional knowledge, reliability as a business partner, ability to provide valuable perspectives and ideas, attention to detail, and more.

  • How much would my app or website cost?

    How much would my app or website cost?

    This is the most frequently asked question we get, as probably does any other software development company. Finding people and companies that are willing to put money into your project is one of the most pressing needs of any entrepreneur. A lot in terms of product features depends on whether your budget is able to handle it. So the answer to this question is both simple and complex.
    We have articles in our blog that cover the subjects of mobile app development pricing, web development costs, as well as write-ups detailing web and app design costs. Read them out to find out what affects the cost of app development in general, and what we at Shakuro do to perfect our estimate-making skills.
    Still, it really isn’t possible to provide any remotely accurate figure without getting to know the details of your project. To get a better idea of a quote for your project, send us a line.

  • How do you typically charge?
    We use two main pricing models: Hourly rate and Fixed price.
    Typically, we use the Hourly-rate model as it has some advantages that Fixed price can never touch. It allows for a more flexible and creative approach. It is more change-resilient, that is, you can introduce changes easier at any stage of product development. It’s a superior option for non-standard projects and any other cases when it’s hard to be completely certain of what a project could entail. Hourly rate is especially beneficial for startups giving an opportunity to develop your idea on the go and quickly introduce necessary alterations to the strategy.
    To use the Fixed-price model, you’ll need to know the full scope of the project in detail which then gets agreed on and confirmed. A definite figure before the start looks simpler and more budget-friendly. The drawback of the Fixed-price model though is that it’s unstable towards changes. Though the need for them gets established in the contract nonetheless, introducing anything over this definite figure if the need arises, is going to be challenging. For example, to introduce new features, we’ll have to sign a supplementary agreement which takes time. That said, Fixed price is a good choice for well-scoped and/or shorter projects or requests from big corporations with detailed requirements.
    Sometimes we use both these approaches at once — whatever is more beneficial for a project. Specifically, we can render our design services hourly but use the Fixed-price model for the rest of the project.

  • What does your payment structure look like?
    We’d start a project by signing a contract. After that, you’ll receive an initial deposit invoice for the sum needed for the project to begin. Usually, it is 10-20% of the project depending on its size but never less than $500.
    Then, if we choose an Hourly-rate model, payments are made once a month after the work is done. For example, in April, you’ll receive an invoice for March, etc.
    If it’s the Fixed-price model, you also pay once a month or by milestones when a certain amount of work is done.

  • Can I pay you using a Credit Card?
    Yes, you can. We have 3 main payment methods:
    • Bank wire transfer
    • Credit/debit card
    • PayPal, Stripe, and other payment systems.
    Please note that all additional fees required by your bank or payment system are going to be covered by you.

  • Can I get a discount?
    Usually, we do not provide discounts. However, there are several cases when it’s possible to get a discount from us:
    • Your project is in an industry that we would especially like to have more experience with. These include alternative energy, AI, Smart Home, etc.
    • It’s a large project running over 6 months or more and requiring a comprehensive approach including design, web, and mobile development aspects.
    • There is a discount available connected to a holiday or a company event.

  • How long will it take to build and launch my app or website?
    The time taken to build an app or a website is directly proportional to its type and complexity. Based on the needs of your business, the amount of time it takes to create an app might be somewhere between several weeks to a year with an even wider difference in the case of websites when a simple promotional page takes about three weeks to be made while complex projects may require over a year of development time and much more.
    Whatever the case, we have experience working on time-sensitive projects and are ready to present you with a customized timeline for your specific project so as not to lose the benefits of good timing.

  • What’s your development process like?
    Basically, our development process for mobile apps as well as for websites involves these main phases:
    Discovery — when we analyze information about your project and its goals, ideas, features, background, and other business aspects, resulting in the documentation where we state our approach during the next phases.
    Design — it’s a complex phase consisting of multiple and connected parts depending on the goals of a project. It’s when user experience and user interface design get established, aiming for a functional product with a polished look.
    Development — a phase that starts when the previous one is approved and developers receive design files and start their work on the back end and front end. We use various agile iterative approaches dividing work into sprints with a demo at the end of each of them.
    Launch — happens only when all the work on previous stages is done and all the components are fully functional and thoroughly tested. We deploy the source code to production servers and, in the case of mobile applications, help you successfully submit your app to app stores.
    You can read more about our approaches to developing web and mobile applications on our iOS Development, Android Development, Web Development, and UI/UX Design pages.

  • How does communication work?
    Communication is crucial for a smooth flow of a project and ensuring that your every requirement is fulfilled exactly the way you want.
    Just before the project begins, we will hold a kick-off meeting with team members where we are going to establish a communication plan that’s comfortable for you including the best time for further meetings for us to report the progress and discuss the work, their regularity, and means of communication.
    Usually, we have these meetings weekly or biweekly though it really depends on how much you want to be involved in the process. Our experience as a web and app development agency made us welcome as much dedication as possible, as it generally helps to do things quicker. You can contact your project manager as often as you see it fit.

  • Can you build apps for iOS as well as for Android?
    Yes, as an app development agency, we have huge experience in building native mobile applications for iOS and Android platforms.
    We develop applications of any complexity and approach each project individually, relying on our experience and the best solutions with similar functionality. For more detailed information, take a look at our iOS and Android pages.

  • Should I choose web, native, cross-platform, or hybrid development?
    Yes, as an app development agency, we have huge experience in building native mobile applications for iOS and Android platforms.
    We develop applications of any complexity and approach each project individually, relying on our experience and the best solutions with similar functionality. For more detailed information, take a look at our iOS and Android pages.

  • Should I choose web, native, cross-platform, or hybrid development?
    It is highly dependent on your goals and your product features. There’s no way to give an answer without knowing the details as there’s no “good” or “bad” technology, each of them has its benefits and drawbacks. This is what the discovery phase of the development process exists for.
    Native apps are those that are developed specifically for their particular platform, iOS or Android, using their native languages and libraries to organically fit into any device. They are the most common type of apps and the best as to their performance and speed. They are your choice if you want custom features, speed, and reliability.
    Cross-platform applications are those that can run on multiple platforms and are developed through a shared operating environment. They can be developed faster and cheaper than native apps but lacking the tools and support of Apple and Google, they lag behind native technologies in terms of functionality, responsiveness, and user experience.
    Web apps are designed to work in a browser, like websites. They are well-suited for small-scale solutions that require easy updates but don’t require any access to the device’s native abilities.
    Hybrid apps combine elements of native and web apps. They are a good choice if you already have a website and want to check whether a full-fledged mobile application would be popular among customers.
    We are an app design and development agency that considers quality as the top priority. For this reason, we focus on native app development while also building web and hybrid apps. The digital products we create are made to deliver a high standard of UI/UX and performance.
    Write to us and we’ll be able to suggest what option is best for you.

  • Do you do branding?
    Yes, we do and if you’re looking for a branding and design agency that’s prepared to go to the bottom of it, you’ve come to the right place. We think that today’s consumer purchases not a product itself, but emotions and impressions associated with it. Thanks to the original visual strategy and individual style, a brand made by professionals is always more recognizable, has a special expressive voice, thus attracting attention and retaining loyal customers. We do just that, you can find some examples on our Branding and Identity design page.
    One of them is about our branding services for the SELECT membership community. After we created a new look for them, the mobile app rose from a 3.8 rating to a 4.8 rating in the App Store and got a lot of positive reviews that attracted new customers, and it’s just part of the results.

  • What about design and user experience?
    Being a digital design agency, UI/UX design of web and mobile applications is one of our main services. We have an entire team of designers and illustrators that know how to take a creative idea and develop it into a successful world-class web or mobile product. With a team of our talented UI and UX designers, you’ll be able to give your target audience a unique user experience that will captivate them from the get-go. See our Dribbble page for examples.
    Illustrations and animations became one of the main trends in design in recent years. Graphics we create are a working way to stand out, they are suitable for brand communication in any channel, more flexible and inventive than photos.

  • Can you help me with redesigning my project?
    Yes! This is one of our favorite things to do. We love to find ways to make existing products shine brighter and attract new audiences. We modernize the websites and apps taking into account modern trends in interface design and usability.
    After we created a new website for the Arthur W. Page Society association, it experienced an over 60% increase in usage. The redesigned CGMA e-learning platform can now boast a far more engaging educational process, it’s much more feature-packed and powerful, with better feedback from users of all categories.

  • Do you provide ongoing support, maintenance, and updates?
    Launching a mobile app or website is just the beginning. Your digital product is a living and breathing entity that needs constant attention, so our web and app development capabilities cover ongoing maintenance as well. We have maintenance programs that include the allocation of designers’ or developers’ time for the ongoing maintenance of current projects and adding new features to them. We are ready to support your project at every stage of its development to make it flourish and minimize the possibilities for performance issues, security threats, and unnecessary downtime.

  • Do I own the code?
    Yes, you are the owner of intellectual property. We are a hired company which means that retaining any rights to code and designs we create for you is not our purpose. Once our services are fully paid for, you can do with the results whatever you want to, including taking them to other developers and designers. Our code is well-structured, clean, very readable, and easy to maintain.

  • Do you have any extra costs I should be aware of?
    You needn’t worry about the possibility of sudden extra expenses, our development processes are very transparent, and we are always ready to provide you any necessary information and welcome a high level of client involvement in the processes. In case the need for budget adjustment arises due to new features you’d like to add to your product, for example, you’ll be notified about it during one of the regular meetings.

  • Are you able to work with my existing team?
    Yes, some of our successfully supported projects include doing only a separate part of a job like UI/UX design or front-end development, while other parts get done by our clients’ teams in close collaboration with ours.
    We also provide outstaffing services and are able to extend your development team with any number of experienced project managers, developers, designers, and QA engineers. One of the examples of such long-term cooperation is partnering with the Tenengroup company which is one of the largest e-commerce companies in Israel. They have us as an outstaffed technical expert team of front- and backend developers and QA engineers.

  • What programming languages and frameworks do you use?
    Since the creation of our company in 2006, we have worked and experimented with a multitude of tools and technologies finding the balance between popular and tested solutions and choosing new, promising, and powerful approaches.
    Successful web and mobile products have a robust and scalable back end and a front end that is capable of attracting users with its design and functionality. We use Swift, Java, and Kotlin for most mobile app projects, and Ruby on Rails, C#, React, Angular, TypeScript, and a variety of other frameworks for back- and front-end development.
    There is more information on technical details on our Mobile App Development and Website Development pages.

  • I have a question that isn’t listed here
    Send us a line and we’ll get back to you as soon as we can.

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    USA
    2030 155th Pl NE, Unit A711, Bellevue, WA 98007
    Russia
    2/6 Tramvaynaya st. 350911, Krasnodar